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OSM Online Payments

Watch the video for an introduction to using OSM Online Payments

The payment facility provided is through a company called GoCardless, who are sponsored by the Royal Bank of Scotland and regulated by the Financial Conduct Authority. You are control of your payments, and are protected by the Direct Debit Guarantee.

NOTE: When you set up a Direct Debit there is a box that can be ticked if your account requires payments to be approved by more than one person.

People with joint accounts sometimes select this in error, when it is normally the case that either account holder has full authority to carry out transactions without reference to the other holder. If you get this error message you will need to remove your account from the system and start again.

To do this, you should cancel your subscription in OSM and subscribe again. In the dialog you get to, click ‘Remove Account’ to remove the old dual-authority account and then start again. This time, when you get to the GoCardless screen, you should not tick the box that says you need dual authority.

You will be sent a Payment Request email via Online Scout Manager when a payment is due.
You will also be sent automatic reminders as the due date for payment approaches.

We have two different payment schedules:
Regular Subs – this is for all termly subscription fees
Events – this is for all other events, camps, activities and one-off payments

In the payments area you can choose to subscribe to payments which means payments will be automatically taken on the stated date, or you can make the payments manually; the choice is yours. Whether or not you choose to authorise each payment individually, or subscribe to them all, you will be emailed each time a payment is needed and you’ll be able to cancel it if you want.